Terms & Conditions of DRAMA COURSES

REFUNDS

Once you book a course with us, we can offer a refund with the minimum notice of two weeks before the course starts. This is so we can resell the place. Please note refunds can take 5-7 business days to be processed by our website provider.

MISSING CLASS / DEFERRING YOUR PLACE

Missed classes due to illness, travel, work, or other circumstances are your responsibility and cannot be compensated by Savage Heart. As we can only offer a limited number of places on each course, when someone wants to defer, this means losing a space that could be taken by another student. If for some reason you book the course and then become unavailable, it is sometimes possible to defer your place to next term. This is on a case-by-case basis and if it is possible, then we will charge a small admin fee for this. If you have already attended classes in the course you booked onto, this will not be possible. We will not defer a student's place more than once.

MOVING COURSE

If you decide you would like to move to another level after starting a course, this can be discussed with your facilitator on a case by case basis. There may be an admin fee for this.

SAFE SPACE

Our courses and workshops are safe spaces. We do not tolerate inappropriate comments, hate speech, bullying, or threatening behaviour - whether physical, emotional, sexual, or verbal.

This includes but is not limited to:
– Sexist, racist, homophobic, transphobic, or ableist remarks
– Unwelcome sexualised language, gestures, or physical contact
– Behaviour that creates an unsafe, uncomfortable, or intimidating environment for others

We reserve the right to remove any participant from the class at any time, without refund, if their behaviour - as judged by the facilitator - compromises the safety or wellbeing of others.

. If someone’s behaviour makes you feel uncomfortable or unsafe in class, please speak to your facilitator or contact us by email. We take all concerns seriously and will handle them with discretion.